Terms and Conditions Of Sale
The Contract
After placing an order you will receive an email from us acknowledging that we have received your order for the goods and the delivery services you have requires. This does not mean that your order has been accepted. Your order constitutes an offer to Ebike Capital Ltd to buy goods. All orders are subject to acceptance by use and will confirm acceptance by sending an email that confirms dispatch by the delivery service provider. The contract between you and Ebike Capital Ltd will only be formed when we send you this dispatch confirmation.
The contract will relate only to those goods whose dispatch we have confirmed in the dispatch confirmation. We will not be obliged to supply any other goods which may have been part of your order until the dispatch of such goods has been confirmed in a separate dispatch confirmation.
We reserve the right to cancel the contract between us if:
- We have insufficient stock to deliver the Goods you have ordered;
- The delivery service provider does not deliver to your area
- One or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or
- We have reason to suspect that there is a risk of a fraudulent transaction.
If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us (in respect of Goods provided by us, and delivery services provided by the delivery service provider (unless amounts in respect of delivery are refunded directly by the delivery service provider)), from your debit or credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Returns
In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 30 days of the purchase date for a full exchange or refund. Items can be returned to us need to be in ‘showroom condition’ with its original packaging and tags with a valid receipt/delivery note.
Returns can be made at Ebike Capital Ltd, including those made online. Alternatively you can return your goods by post. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).
Send your goods securely packaged by a recorded delivery method, including a copy of your receipt and the returns form to:
Ebike Capital Ltd
4B Wigan Road
Bolton
BL3 5PZ
Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt/delivery note.
Refunds will be made for faulty or incorrect items returned within 14 working days.
Bike Returns
Please note the following:
- If we have sent you the incorrect bicycle, we will cover the cost of collection and delivery of the correct model.
- If we have delivered the bicycle you ordered, but upon inspection you decide it is not the bike for you, we will charge you £80.00 for the collection.
- Please do not ride the bike as a full refund cannot be given if the bike has been used.
Accuracy of website content
Our website team at Ebike Capital Ltd work tirelessly to create the images and descriptions featured on our site and every effort is made to be as accurate as possible.
Published product details, specifications and suitability information is the best available at the time. Ebike Capital Ltd shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item and it does not match your expectations based on its description on ebikecapital.co.uk we will provide you with a full refund upon the return of the item.
Price Match
- We only offer price match on items that are in stock available for immediate dispatch from a UK Bike Store in exactly the same variant
- The item(s) must be in stock, in the same size, colour and model from the company you wish us to price match
- Comparison value includes delivery charges
- We have the right to refuse a price match at any time without further explanation
- We can not price match on cycle to work schemes
Hire Bikes & Demo Bikes
When hiring or demoing any bike from any of our stores you are agreeing to our terms and conditions: 1) Any damage to the hire/demo bike whilst in the possession of the hirer during their hire period will be assessed and the hirer will be charged for the damage. 2) If the hire/demo bike is lost or stolen during their hirer’s rental period then the price of the bike (this will be determined by the Ebike Capital Ltd manager) will be charged. 3) Helmets must be worn at all times while riding any hire/demo bike and Ebike Capital Ltd do not take any responsibility for any personal injury whilst riding any of our hire/demo bikes.
Estimated Delivery Times
If your order is placed before 2pm on a week day and is in stock it will be dispatched on the day of ordering and arrive within 5 working days. Orders placed over the weekend will be dispatched on Mondays. Once an item is dispatched it will arrive within 5 working days (provided it is in stock).
All bikes are fully built by our Cytech trained mechanics before dispatch which does mean a slight delay in dispatch. On receipt of your order well will contact you (by email or phone) and inform you of the day we will deliver your new bike.
We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately. In the event that an item has been discontinued and must be withdrawn we will inform you as soon as possible and offer an alternative is one is available.
Ebike Capital Ltd has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible.
All deliveries need to be signed for. Please supply us with a delivery address where there is likely to be someone available to sign for your order during normal working hours. When signing for any delivery please inspect the packaging carefully and if you see signs of damage write the word damage next to your signature – this is particularly important when signing for receipt of a bicycle.
Deliveries will be made via Royal Mail or Parcelforce depending upon the weight of your goods and the destination. In the event that no-one is available to sign for your items or they are too large to fit through your letterbox, your package will be left in a safe place or a delivery will be re-attempted the following day; you will receive a slip through your door with a telephone number on which you can call to arrange a convenient time for them to re-deliver or arrange a safe place for the parcel to be left.
Liability Policy
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.
This does not affect your statutory rights.
Privacy Policy
We will never sell or pass on your name and address to any other organisation without your consent. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
General Note
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the Goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any Goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
Bike Hire T&C’s
The terms and conditions of hire and use of hire equipment from Ebike Capital Ltd are subject to change (written) at any time without notice at the discretion of the management of Ebike Capital Ltd. The hire company is referred to as Ebike Capital Ltd. The hirer/s are referred to as I/we or the hirer/s. This hire agreement is a binding contract between Ebike Capital Ltd and the Hirer/s.
1. Ebike Capital Ltd reserve the right to refuse hire of any equipment, to anyone, at any time, the refusal decision is at Ebike Capital Ltd discretion.
- I/we the hirer/s, take full responsibility for the care and use of the hire equipment for the Hire period.
- The designated signatory for the hirer/s (the person signing and therefore taking overall responsibility) will agree to leave payment card details and produce a corresponding photo i.d card for a security deposit. In the event of damage caused or equipment lost the hirer will pay the cost of each exact or closest equivalent item requiring repair or replacement, whichever is deemed fair by Ebike Capital Ltd. In addition any labour cost required to travel, recover, replace or repair the hire equipment within reason.
4. I/we will ensure that the hire equipment is used at all times safely and with due consideration of others including pedestrians, animals, cyclist, and all other forms of transport.
5. I/we understand that I/we am responsible for the security of the hire equipment at all times/ and will lock it if I/we leave it unattended at any time. I/we understand that locking the equipment does not mitigate my responsibilities in the event of the equipment being stolen.
6. I/we will return the equipment to the agreed location on or before the time specified in this Agreement in the condition that it was hired without defect/s.
7. I/we will notify Ebike Capital Ltd immediately if any damage is caused to the equipment, or if it is involved in an accident of any kind, during the Hire period.
8. I/we agree that I will be responsible for any loss or damage caused to the equipment during the Hire period, and will repay the cost of any such loss or damage.
9. I/we understand that an extension to any hire period must be notified and agreed in written form by Ebike Capital Ltd. This must be done at least 12hours before end of hire period time on the original agreement. This agreement would then carry over to cover the original and extended period in its interiority.
10. I/we agree additional costs of £50 per item per day (24hrs) late* fees for all equipment, up to a period of 48hrs. Such a fee is liquidated damages and represents the additional administration costs incurred in dealing with late returns. After this 48hr period the equipment will be reported stolen and a charge of the items starting recommended retail price for each item will be applied to the hirer’s payment card.
11. The hire period and therefore this agreement will remain in place until the equipment is returned and inspected to be functional and acceptable to the official Ebike Capital Ltd representative, at which point the equipment must return to “available for hire” status with Ebike Capital Ltd representative before the security deposit is released.
12. I/we the hirer/s agree to indemnify Ebike Capital Ltd from any liability for loss,damage or injury caused to whatever or whomever from use of the hire equipment. It is understood that by signing this waiver the risks attached to using the equipment are understood by the hirer/s and they agree that Ebike Capital Ltd make every effort to provide fair warning in the terms of this agreement/waiver.
13. I/we the hirer/s agree to be responsible for the awareness of UK laws regarding use of the equipment on a public highway.
Ebike Capital Ltd,4B Wigan Road
Bolton
BL3 5PZ
Company Number 11738094